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Download CMMI for Services: Guidelines for Superior Service ePub

by Eileen Forrester,Brandon Buteau,Sandra Shrum

Download CMMI for Services: Guidelines for Superior Service ePub
  • ISBN 0321635892
  • ISBN13 978-0321635891
  • Language English
  • Author Eileen Forrester,Brandon Buteau,Sandra Shrum
  • Publisher Addison-Wesley Professional; 1 edition (November 9, 2009)
  • Pages 720
  • Formats docx rtf mbr doc
  • Category Business
  • Subcategory Management and Leadership
  • Size ePub 1229 kb
  • Size Fb2 1904 kb
  • Rating: 4.3
  • Votes: 692

CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction.

This indispensable book comprises both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick lookup. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers.

The book is divided into three parts.

Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecyles in service environments; outline how to start using CMMI; explore how to achieve process improvements that last; and offer insights into the relationships among process areas.

Part Two describes generic goals and generic practices, then details the complete set of CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym for easy reference.

Part Three contains several useful resources, including CMMI—SVC-related references, acronym definitions, a glossary of terms, and an index.

Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.


Personal Name: Forrester, Eileen C. Publication, Distribution, et. Upper Saddle River, N. Includes bibliographical references and index. Personal Name: Buteau, Brandon L.

Personal Name: Forrester, Eileen C. Personal Name: Shrum, Sandy. Uniform Title: SEI series in software engineering. Rubrics: Capability maturity model (Computer software) Software engineering. Download now CMMI for services : guidelines for superior service Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum. Download PDF book format. Download DOC book format.

CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction.

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Guidelines for Superior Service. By: Eileen Forrester; Brandon Buteau; Sandra Shrum.

The print version of this textbook is ISBN: 9780321711526, 0321711521. Guidelines for Superior Service. Publisher: Addison-Wesley Professional PTG. Print ISBN: 9780321711526, 0321711521. by Eileen C. Forrester. Published 2009 by Addison-Wesley in Upper Saddle River, NJ. Written in English. Capability maturity model (Computer software), Software engineering.

By Eileen Forrester, Brandon Buteau, Sandra Shrum. CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services

By Eileen Forrester, Brandon Buteau, Sandra Shrum. Published by Addison-Wesley Professional. CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services.

Eileen Forrester: CMMI-DEV is not required for successful adoption of CMMI-SVC

Eileen Forrester: CMMI-DEV is not required for successful adoption of CMMI-SVC. If an IT organization does significant development work, they can benefit from adding the engineering process areas from CMMI-DEV.

by Eileen Forrester - Pearson (2011) - Hardback - ISBN 032171321711526

Eileen Forrester; Brandon Buteau; Sandra Shrum CMMI for Services .

ISBN 13: 9780321711526.

Talk about CMMI for Services: Guidelines for Superior Service


Zymbl
This book is largely a rehash of the CMMI - Services document that is free from the Software Engineering Institute. In most cases this is a word for word recital. If you are looking for more clarity or examples to jump start your effort, you will probably be disappointed.