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Download Mistake-Proofing: Designing Errors Out ePub

by Douglas M. Stewart,Richard B. Chase

Download Mistake-Proofing: Designing Errors Out ePub
  • ISBN 1438227396
  • ISBN13 978-1438227399
  • Language English
  • Author Douglas M. Stewart,Richard B. Chase
  • Publisher CreateSpace Independent Publis (May 29, 2008)
  • Pages 72
  • Formats lrf doc lit docx
  • Category Business
  • Subcategory Management and Leadership
  • Size ePub 1770 kb
  • Size Fb2 1967 kb
  • Rating: 4.9
  • Votes: 666

A concise introduction to the concepts of Mistake-proofing or "poka-yoke," the quality improvement tool of choice in the Toyota production System. This is a great first book on this topic and a short read.

Mistake-Proofing book. Richard B. Chase, Douglas M. Stewart.

Mistake-Proofing book.

A concise introduction to the concepts of Mistake-proofing or "poka-yoke," the quality improvement tool of choice in. .This is a great first book on this topic and a short read. More From Richard B. Chase & Douglas M.

A concise introduction to the concepts of Mistake-proofing or "poka-yoke," the quality improvement tool of choice in the Toyota production System. By Richard B. Stewart Paperback

AbeBooks Doug Stewart is Assistant Professor of Operations Management at the Anderson School of Business, University of New Mexico.

Doug Stewart is Assistant Professor of Operations Management at the Anderson School of Business, University of New Mexico. ISBN13:9781438227399. Release Date:May 2008.

This paper opens a new avenue for investigation of quality issues in services. We take the viewpoint that a substantial portion of service failures is the result of human error in the delivery process. Drawing upon the Generic Error Modeling System (gems) from the cognitive science literature, we develop a framework for understanding the role of human error in service failures.

The extensive use of Poka-Yoke (Mistake-proofing) devices enables Jidoka (machines with human intelligence) as one of the two pillars of Toyota . Mistake-proofing: designing errors out. Productivity Press, Portland (1995)Google Scholar.

The extensive use of Poka-Yoke (Mistake-proofing) devices enables Jidoka (machines with human intelligence) as one of the two pillars of Toyota Production System (TPS). Out of the Crisis: Quality, Productivity and Competitive Position. Cambridge University Press, Cambridge (1986)Google Scholar. An economic analysis of inspection costs for mistake-proofing binomial attributes. Journal of Quality Technology 31(4), 417–426 (1999)Google Scholar.

Richard B. Chase is Professor Emeritus of Operations Management Marshall School of Business, University of Southern California P. He specializes in service operations management which involves applying concepts from OM, organizational theory, and services marketing to the design of service processes. He devised the customer contact theory for service organization.

Mistake-Proofing IS NOT, Rocket science. A stand-alone technique that will obviate the need for any other responses to error. Widely known and practiced in manufacturing (even less in services generally, or healthcare specifically). John Grout Everyday Examples John Grout Mistake-Proofing Tends to Be Very Effective AT&T Power Systems: average outgoing defects reduced by 70% TRW: reduced customer PPM’s from 288 to 2. Federal Mogul: 9. % less customer defects and 60% productivity increase DE-STA-CO: omitted parts 800 to 10 ppm all modes 40,000 to 200 ppm 15-30% productivity increase.

Stewart, (1995) Mistake-proofing: Designing Errors Out, Productivity. Dissertation Topic: Service Quality Improvement Through the Reduction of Human Error Advisor: Richard B. Chase, Justin Dart Professor of Management . Press: Portland, OR. Book Chapters. Management, Quality Management, North Carolina State University, Raleigh, NC, 1991. Mechanical Engineering, North Carolina State University, Raleigh, NC, 1989. PROFESSIONAL EXPERIENCE Assistant Professor, Operations Management, The Anderson Schools of Management, University of New Mexico, Fall 2004 – Present.